Operations Quiz

Name
First Last
Email
How big a vertical drop is Jackson Hole Mountain Resort?*
- a) 6384 ft
- b) 3820 ft
- c) 4139 ft
- d) 2636 ft
Choose the best answer
What is JHMR’s average annual snowfall?*
- a) 280” per year
- b) 350” per year
- c) 450” per year
- d) 625” per year
Choose the best answer
What is Jackson Hole famous for?*
- a) The Sundance film festival
- b) Our freestyle park scene and easy blue groomers
- c) The most challenging terrain in North America and terrific guest service.
- d) Banning snowboarders
Choose the best answer
Who is Jim Kercher?*
- a) A famous fur trader in the region that many geographical features are named after
- b) The first superintendent of Grand Teton National Park
- c) The head of Health and Safety for JHMR
- d) The MSS Director
Choose the best answer
What are guest expectations when the visit Jackson Hole.*
- a) They expect ideal snow conditions
- b) They expect exemplary guest service
- c) They expect a challenging and exciting ski experience
- d) They expect to receive good value for their money spent
- e) All of the Above
Choose the best answer
What is located in the Bridger Center?*
- a) MSS Sales, the MSS Director’s office and Café 6311
- b) JHSports and the Gabe Room
- c) A MSS locker room, MSS administrative offices, private lesson sign-out, the training dept., the adaptive dept, the race dept and the MSS payroll office.
- d) All of the above
Choose the best answer
What is the demographic that represents the majority of our business?*
- a) Primarily drive up guests from the nearby metropolitan area of Casper.
- b) Russian oligarchs and their entourages.
- c) Destination guests with their families from all over the world.
- d) Locals from the valley.
Choose the best answer
How often do you get paid?*
- a) Every two weeks. The schedule for the start and end time of pay periods and pay days is posted at the MSS payroll office and in the employee handbook
- b) The 1st and the 15th of every month.
- c) Monthly on the 1st of the month.
- d) Quarterly March 1st, June 1st, Sept 1st and Dec 1st
Choose the best answer
As an instructor, how do you manage safety and incorporate awareness into your lesson?*
- a) Safety is constantly checked throughout the day in every aspect for me and my guests
- b) Check the avalanche weather report and inform my guests
- c) Safety falls under the Determining Goals portion of the Teaching Cycle
- d) Safety is explained on the first day and is reinforced again if someone does something reckless
Choose the best answer
Describe Smart Style and how it is used at your ski or ride area.*
- a) Try not to wear white after Labor Day and do not mix strips with plaids
- b) It is a Safety Program specific to terrain parks
- c) Wearing a base layer, insulating layer and a water resistant shell
- d) It is part of the Skier’s Responsibility Code
Choose the best answer
What is the best way to manage risk as you manage skiers and riders in the winter environment?*
- a) Watch out for avalanches and cliffs
- b) Always be bear aware
- c) Be familiar with The Skiers Responsibility Code and Local Operating Standards
- d) Avoid Injury and Death
Choose the best answer.
List the most important safety-related item you carry with you as an instructor.*
- a) A Phone
- b) A First Aid Kit
- c) A Pistol- for the bears
- d) Good common sense and awareness of your surroundings
Choose the best answer
Who qualifies for a reciprocal pass to Grand Targhee?*
- a) All employees and all of their friends on social media.
- b) Full-time and part-time seasonal employees.
- c) Full-time seasonal and year round employees
- d) managers and supervisors
Choose the best answer
Where can I get employee discounts?*
- a) Everywhere in town including art galleries, grocery stores and car dealerships
- b) JHMR outlets. Consult the JHMR handbook for a complete listing of employee benefits
- c) Everywhere in North America and the Caribbean except Cuba
- d) The village parking lots
Choose the best answer
What do you do if you think you pay is incorrect?*
- a) Consult ProCard, talk to you supervisor, check ADP go to the MSS payroll office
- b) Just wait. It will get sorted out correctly
- c) Handwrite your pay changes on the sign-out sheet
- d) Go the Olympic Sports Plaza building to the JHMR payroll office
- e) Get really angry and find someone smaller than you to scream at.
Choose the best answer
Where is the MSS Payroll office?*
- a) Upstairs at the Mountain Operations Building.
- b) In the basement of the Bridger Center
- c) At Corbet’s Cabin, ask a patroller
- d) On the middle floor of the Olympic Sports Plaza
Choose the best answer
How do you alter your schedule?*
- a) Do whatever you want and do not tell anyone.
- b) Only Matt Clos can alter your schedule.
- c) Call your supervisor at 2 AM and leave an incoherent message.
- d) Talk to one of your direct supervisors as soon as you realize you have a conflict
Choose the best answer
Which are MSS paid Trainings?*
- Early season status training and prescribed trainings
- Freestyle training
- PSIA certification training
- Early bird training
Choose the best answer
What do you do if you get injured at work and need to start a Worker’s Compensation Claim?*
- a) Do nothing and tell nobody. Just stop coming to work.
- b) Notify your supervisor, go to the Teton Village clinic to receive care and urinalysis, go to HR to complete your claim paperwork, and provide your Worker’s Compensation claim number to your medical providers.
- c) Simply go to the clinic and it will all get sorted out.
- d) Call your parents and do what they tell you to.
Choose the best answer
You will get in trouble with the Mountain Sports School for getting injured at work and filing a Worker’s Compensation Claim.*
- True
- False
Choose the best answer
When are you covered for injuries by Wyoming Worker’s Compensation?*
- a) For the entire season that I am employed by JHMR.
- b) For the entire time I am on JHMR resort property.
- c) I am covered for the time that I am working or participating in paid training.
- d) I am covered for the time that I am working or participating in any training.
- e) I am covered as long as I am wearing my uniform.
Choose the best answer
What is at the Olympic Sports Plaza.*
- a) It is the headquarters of the resort containing offices for the JHMR executives, HR Department, Resort Payroll, the Marketing Dept. and the Accounting Dept.
- b) It is where the torch still burns from the 1988 Winter Olympics.
- c) It is a retail outlet and ski shop.
- d) It is a haunted mansion.
Choose the best answer
What are there computer systems that I need to be aware of?*
- a) ADP- the resort payroll system
- b) ProCard- the mobile MSS schedule tool
- c) RTP- the computer system your supervisor uses to schedule and pay you.
- d) Jhpros.snowproportal.com- the website that manages instructor training.
- e) All of the Above
Choose the best answer
How would you accurately describe Jackson Hole's Intermediate terrain (Blue Runs) to guests?*
- a) "You will be totally fine, they are not hard, just head up the lift."
- b) "The Blue Runs here may be more challenging than the ones you are used to. Think of them more like groomed black runs at your home resort."
- c) "You should definitely book an instructor to go there."
- d) "The trail rating system is nationally standardized and is the same as everywhere else."
Choose the best answer
What should the MSS staff provide to the guest?*
- a) Keep everyone in an organized line
- b) Provide the best ski lesson they have ever had.
- c) Get everyone to lunch on time
- d) Do not lose anyone
Choose the best answer
Which guest’s deserve the best treatment?*
- a) Children- they are the future after all.
- b) Locals- they can hook you up later
- c) The wealthiest people- they tip the best
- d) All guests are deserving of our respect and best effort.
Choose the best answer
At the completion of your lesson, what are the ways you can help ensure the guest will return?*
- a) Review what you and the guest worked on that day
- b) Preview a plan for what you would do with the guest the following day
- c) Give the guest your contact information
- d) Talk to the parents as well as the children
- e) All of the above
Choose the best answer
What factors should be considered when choosing terrain for your student or class?
- a) The level of fatigue of the student
- b) The snow conditions
- c) The weather conditions
- d) How long it will take
- e) All of the above
Choose the best answer
When is the Tram closed to MSS line cutting privilages?*
- The tram is always available to line cutting privileges during operating hours
- Between 9-9:30 am and after 3 pm
- Third Between 9-10 am and after 3:30 pm
- The rules only apply to instructors who are not me
Choose the best answer
When is a group lesson allowed to use the MSS tram line?
- Unlimited between 9:30 am and 3 pm
- Once in the morning and once in the afternoon
- Once in the morning
- Group lessons do not have line cutting privileges
- TVR has unlimited line cutting
Choose the best answer
How would you respond if your guests asks you to provide another lesson for their family but wants to pay you directly in lieu of hiring you through the Mountain Sports School?*
- a) You should do it, you would get paid more.
- b) You should not do it as it would be considered theft of services.
Choose the best answer
How can you self-terminate your employment at JHMR?*
- a) Use of racist words and hate speech
- b) Continued sexual harassment after being told to stop
- c) Physical altercation with a fellow employee or guest
- d) Theft of services or goods including giving someone your pass
- e) All of the above
Choose the best answer